Exchange & Refund Policy

At Decon Lighting, we strive to ensure a seamless experience with every order. Please review our exchange and refund terms carefully.

Exchange Policy

• Exchange requests must be made within 10 working days from the date of delivery.

• Products must be unused, in original condition, and returned with original packaging and invoice.

• All exchange requests are subject to product inspection and availability.

• Any price difference for exchanged products must be settled before dispatch.

• Shipping charges for exchanges may apply unless the exchange is due to an error from Decon Lighting.

Refund Policy

• Refund requests must be raised within 7 business days from the date of delivery.

• A valid reason for refund must be provided at the time of request.

• Refunds are approved strictly on a case-by-case basis.

• Approved refunds will be processed after the returned product passes inspection.

• Shipping and handling charges are non-refundable unless the refund is due to an error on our end.

Non-Eligible Cases

Refunds or exchanges may not be applicable if:

• The request is raised beyond the specified timelines

• The product shows signs of use, damage, or improper installation

• Original packaging or components are missing

Request Process

To initiate an exchange or refund, please contact us with your Order ID, reason for request, and supporting images (if applicable).

Email: support@deconlighting.com

Subject: Exchange / Refund Request – Order ID

Final Decision

Decon Lighting reserves the right to approve or decline any exchange or refund request based on product condition and internal assessment.